Terms & Conditions

Last updated: March 2026

Booking & Deposits

  • A non-refundable deposit is required to secure every appointment. This holds your slot and is deducted from your final bill.

Cancellations & No-Shows

  • Change your mind? No problem — tell us at least 48 hours before and we’ll happily reschedule. The deposit stays (it’s non-refundable). You can reschedule your appointment a maximum of 3 times. 
  • Cancellations made with less than 48 hours’ notice will incur a charge of one‑third of the treatment price. Cancellations within 24 hours will be charged 50%. Same‑day cancellations and no‑shows will be charged the full treatment fee.
  • To cancel or reschedule, DM us, call or use the booking system. The time we receive your message is the time it counts. Please note that it can be done a max of 3 times.

Late Arrivals

  • Running late? We get it — but we can’t hold up other queens. If you’re late, we may need to shorten or reschedule your treatment, and a full charge may apply.

Payment & Pricing

  • Full payment is due at the end of your appointment unless we’ve agreed otherwise
  • Prices may change, but bookings are honoured at the price you were quoted
  • Deposits are non-refundable except where the law says otherwise

Health, Patch Tests & Safety

  • Be honest with us — tell us about medical conditions, medications, pregnancy, allergies (bees or wasp allergy), recent procedures or anything else relevant
  • You must be 18+ 
  • We may require a patch test for certain treatments. If needed, a patch test must be done  24 to 48 h before booking your treatment
  • If we think a treatment isn’t safe for you, we’ll explain why and suggest alternatives

IMPORTANT NOTES

  • Please disclose any medical conditions
  • Inform us if pregnant or breastfeeding
  • Follow all aftercare instructions carefully

Photos & Results

  • We may take before & after photos with your consent for records and our socials. You can withdraw consent anytime.
  • Results vary — we promise skill and care, not miracles.

Liability & Complaints

  • We work to professional standards. Our liability for proven negligence is limited to direct loss. We’re not responsible for indirect or consequential losses.
  • If something isn’t right, tell us ASAP. We’ll listen and do our best to fix it.

Changes to These Terms

We may update these terms from time to time.

Thank you for choosing M.Rituals & Aesthetics.